money back policy
How can I return the product or products in my online order?
You can send the product(s) you want to return to our address below YURTİÇİ KARGO with the code free of charge, with the invoice and a sentence on the back of the invoice stating why you want to return it.
Baran Giyim Sanayi ve Ticaret Anonim Şirketi
Merkez Mah. Basak 1 Sok. D Blok No: 2/A Sisli/Istanbul-Turkey
Shipped with another courier or without a company code, counter-paid shipments are not accepted.
In how many days can I return the products in my online order?
If you are not satisfied with the product/products you ordered, you can return the product/products within 14 days from the date of receipt.
When will the refund of the product or products I return be made?
The conformity of the products reaching our warehouse to our return policy is examined. You will be notified by e-mail when your return is accepted and your refund is made by us. The canceled product amount will be notified to your bank within 2-5 business days to be refunded to the credit card from which you made the payment. If you paid by credit card, this information received by your bank will be reflected on your credit card statement according to the bank's working principles. You can get information by calling our customer service line at +90 541 818 14 98 on weekdays between 09:00 – 19:00.
Under what conditions can I return the products in my order?
According to the "Right of Withdrawal Without Reason" article in the Consumer Law, it is the first fourteen (14) business days from the date you receive the product.
The following conditions must be met in order to return the product or products in your order. Otherwise, your return request will not be accepted.
You must make your return within 14 days. You must send it to us in its original packaging undamaged, unused, undamaged as a result of misuse.
The customer is obliged to return the product in the condition it was delivered to him. The product/products must be unused.
The labels of the product/products must be on the product and in undamaged condition.
You can return the product you have received within 30 days from the date of delivery, in case of returns due to any defect arising from the product.
Can I return my purchase from abroad?
Unfortunately, we cannot accept returns for purchases made from abroad.
Can I exchange the product or products I bought from your online store in your stores?
The products you buy from our online store cannot be exchanged in our stores.
Can I return the product or products I bought from your online store in your stores?
The products you buy from our online store cannot be returned in our stores.